Q: It’s my first time. I’m at MESRC website, what do I do next?
A: You have to create an account. A one-time password will be send to your ‘moe.gov.sg’ or ‘moe.edu.sg’ email account. After login, you can choose to change the password to your own choice at ‘my account’, ‘edit’, ‘change password’.

Q: How do I reserve a Corporate Pass?
A: Click ‘Reservation of Corporate Pass’. Under Reservation column select the Corporate Pass that you wish to reserve for e.g. Jurong Bird Park to view its availability. By selecting the available date, it means you have chosen to collect the card on this date for next day usage.

Q: How many guests can we bring with us for each attraction?
A:  All of the attractions (Zoo, Bird Park and Singapore Flyer) allows you to bring up to 3 guests while Science Centre allows you to bring a maximum of 4 guests.

Q: I’ve successfully reserved a pass. What do I do next?
A: You MUST print out the reservation form. This form must be submitted when collecting the card.

Q: How early in advance can I reserve the Corporate Pass?
A: With this online reservation system, you can make reservation within 2 weeks. Applicants are not allowed to reserve the same pass more than once within the month. Only upon the return of the pass i.e. after the returned date, applicant would then be able to reserve another pass for a different attraction.

Q: Do I have to collect or return the pass personally?
A: You can authorise another person to collect or return on your behalf. Details of the authorised person particulars must be filled in during your online reservation. When collecting, the authorised person must bring along their IC/Work Permit or Passport (to exchange at the security counter), an authorisation letter, a copy of the member Civil Service Pass and the printout of the Corporate Pass Reservation Form.

Q: I am not able to return the pass on the returned date before 12 noon. Can I return it at a
later timing?
A: As these passes need to be circulated to the next users, the pass must be returned before 12 noon on the Return Date indicated on the Reservation Form. Other than authorising someone to return on your behalf, you could also drop the card at the MOE mailbox located at the MOE drop-off point at the MOE HQ Courtyard driveway. The pass must be put in an New envelope, sealed and addressed to ‘MESRC, LEVEL 5’.   Please do not used recycle envelope.  However, to drop the card in the box, it has to be done a day before your returned date or on the actual returned date before 8am. After 8am, you have to return personally at MOE HQ, MESRC Level 5.

Q: What if I’m on urgent leave, Medical leave or child care leave.
A: As mentioned above, these passes need to be circulated to the next users, hence it has to be returned on time. As such, you need to authorise someone to return on your behalf.

Q: Can I book the pass through the phone?
A: No you cannot. Reserving of passes by phone had ceased from 1st March 2011.

Q: What if I decided to visit an attraction on Monday. Can I take the pass on Friday to go on
Monday?
A: No, you cannot. Taking the pass on Friday is for the weekend usage and pass must be returned on Monday. You can reserve the pass for Monday collection but you need to call to check whether the pass had been returned on time by the last user before coming down to collect.

Q: What if I wish to cancel my reservation?
A: Cancellation can be done by clicking on ‘My Account’ tab'->‘My Corporate Passes’ tab-> Actions and select ‘Cancel’ on the selected date. Cancellation of pass must be done at least one day before the collection date.

Q: What if I did not collect the pass after reserving it?
A: We will send you a warning notice. You will be blacklisted from borrowing any passes for a period of 6 months if you repeat this action.

Q: What if I return a pass late?
A: User would be blacklisted for a period of 6 months if pass is not returned on time and for 12 months if pass is returned more than one day later.

Q: What if I lost the pass?
A: In the event, the pass is lost, the member would have to pay for the full cost in replacing the pass. Penalty for lost pass would apply according to terms and conditions set by the respective attractions such as Science Centre - $5.35, Singapore Zoo - $53.50, Jurong Bird Park - $53.50 and Singapore Flyer $10.00.   Member will not be able to reserve any pass until they have make payment for the lost pass.